PBX Phone System Mobile App - Voice Channels/Lines - Virtual Number (DID) Knowledgebase - Virtual Number Provider | DID Numbers | Call Forwarding - Virtual-PhoneNumbers.com https://www.virtual-phonenumbers.com/virtual-did-numbers/pbxww-mobile-app Thu, 06 Aug 2020 09:26:54 +0000 Joomla! - Open Source Content Management en-gb Configuring the PBX Phone System for use with our Mobile App (phone.systems) https://www.virtual-phonenumbers.com/virtual-did-numbers/pbxww-mobile-app/1421-installing-the-pbxww-mobile-application https://www.virtual-phonenumbers.com/virtual-did-numbers/pbxww-mobile-app/1421-installing-the-pbxww-mobile-application

In other to use our mobile app, you must have done the following:

  1. Set your virtual phone number forwarding option to PBX phone system
  2. Configure your number in PBX panel
  3. Installing the Mobile Application
  4. Receiving and Making calls with the Mobile App

 

 Watch via Youtube:  https://www.youtube.com/embed/W0CQrxAvYbA?rel=0

 

1 - Set your virtual phone number forwarding option to PBX phone system

If you have not ordered a number with us yet, please click here to get one before folowing the below steps. Need video help? View video on how to order your number.

If you already ordered a virtual phone number from us, make sure the number is forwarded to PBX phone system. To check that, please login to your account and go to MY ACCOUNT >> My Phone Numbers. There, you will be able to access the number in question by clicking on the "Details" button.

My_Virtual_Phone_Numbers.png

 

call-forwarding-to-pbx-phone-system.png

 

 

 

2 - Configure your number in PBX panel

Add a Phone Number

Launch the PBX phone system panel from your account menu: MY ACCOUNT >> PBX Phone System >> Launch PBX Phone System Panel. 

If the PBX interface ever fails to load in your web browser, clear your cache and other temporary internet files. Moreover, if you use a browser that does not automatically update Flash (e.g. Firefox), then ensure that you are running its latest version.

Are you using Mac?
Flash is required to launch the PBX phone system panel, however Safari does not support flash.
You can use Chrome for OS X. Chrome browser has it's own version of Flash integrated.

Please check this URL: https://www.google.com/chrome/browser/desktop/
If "Download Chrome for another platform" clicked, it allows to download the OS X version

  • Find the "Phone Number" object in the features palette and drag it onto the workspace.
  • Click the gear icon to configure it.
  • When you open the Phone Number object for configuration, a list of previously purchased, unused DIDs (virtual numbers) will be displayed (including country and area codes). You may click on any of these phone numbers to select the DID that must be allocated to this object.

phone_object_pbx-phone-system-panel.jpg  phonr number pbx phone number  

phone number with pbx phone system panel

 

Add a Person

  • Find the "Person" object in the features palette and drag it onto the workspace.
  • Click the gear icon to configure it.
  • Enter a name in the popup window and click on pbx-phone-system-tick.jpg, then "VOIP -> Device" as your forwarding option.

person pbx phone system panel  person object in pbx phone system panel

name with pbx phone system    Screen_Shot_1.png

 

  • Here, you can view all the SIP details you will need. If you want your device to be able to call outbound (outgoing calls), then select your virtual number in the Outbound Caller ID drop down option.
  • Check the Acknowledge "No 911/E911/112 service" box
  • Ensure to click “Create” button then "Close" button.

 

screen_shot_4.png   screen_shot_5.png

 

Link the Phone Number object to the Person object

phone and person object in pbx phone system

Please give your feedback about our services here: https://www.virtual-phonenumbers.com/component/eztestimonial/?view=form

 

 

3 - Installing the Mobile Application

This application is available for the iOS (Apple) and Android operating systems. Links to the sites for downloading these applications may be accessed by searching for the term "phone.systems pbx mobile" on the Apple App Store (iTunes) or Google Play web sites.

In GooglePlay / AppStore please search phone.systems pbx mobile  phone.systems-pbx-mobile.png

virtual phone numbers andriod app   virtual phone numbers iphone app

Once the iOS or Android PBX Phone System Mobile Application has been installed, launch the application and continue as follows:

  • Optionally read the general information on this product and then click the "Authorize" button to synchronize the PBX Phone System Mobile Application with your PBX Phone System voice system.
    Cloud PBX Phone Systems Mobile App
  • There are two methods of synchronization, either via a QR (Quick Response) code or by manually entering a PIN code.
    Cloud PBX Phone Systems Mobile App

For either method, you are required to login to your PBX Phone System account on your PC. Note that you must have a valid PBX Phone System account together with a configured PBX Phone System voice system in order to continue. If you dont have an account yet, please get one here.

In order to generate the QR or PIN codes, access your PBX Phone System panel on a PC and click on the Palette 4 button located at the bottom of the left Palette menu.

pbx phone system menu   pbx phone system settings

 

Clicking on this button causes a window with a QR code and PIN to be displayed as shown below.

Cloud PBX Phone Systems Mobile App

The QR and PIN information generated is valid for 15 minutes and may only be used for a single activation of the PBX Phone System Mobile Application. If you wish to use the QR code, then direct the camera of your mobile device towards the PC screen where that code is being displayed. The PBX Phone System Mobile Application will automatically read and validate the QR code. If you use the PIN code for authorization, you may manually enter that code into your mobile device. Alternatively, click on the generated PIN code on your PC so as to copy that code to a clipboard, and then forward that information to your mobile device for further use.

 

4 - Receiving and Making calls with the Mobile App

To receive or make calls with the app is very easy. Receiving incoming calls via our mobile app is totally 100% FREE. Note that there is a per minute charged for any out going call made. Charges differ from the country and operator called. View rates per minute here

Before receiving incoming calls or making outgoing calls, please do the following:

On the mobile application, goto the settings menu and select

  • My VOIP Line > put your voip device online
  • My Caller IDs > select your virtual phone number

NOTE: The Voip device should now be green as shown on the below image. This indicates that your mobile app is connected to your PBX phone system account. 

pbx phone system linked

To make outgoing calls, launch the mobile application and open the Dialer. Enter the phone number to be called in an international format and press the VOIP button at the bottom right to place your calls. NOTE that the number should NOT include 00 or +. Only enter the country code followed by the full phone number, then press the VOIP button at the bottom right to place your calls. For example: dial 17187703665 to call our US number, 442037699519 to call our UK number, 27115682441 to call our South African number etc

Your app is now ready to receive calls and make outgoing calls as well :)

Please give your feedback about our services here: https://www.virtual-phonenumbers.com/component/eztestimonial/?view=form

 

Tips for iPhone users:

In the iPhone app settings the "Alert style" setting has to be set to "Alert". So that the app will be online even running at the background

]]>
webmaster@globexcam.com (Virtual Phone Number Admin) PBX Phone System Mobile App Thu, 28 May 2015 11:06:37 +0000
Configuring Zoiper Softphone for Mobile or Desktop https://www.virtual-phonenumbers.com/virtual-did-numbers/pbxww-mobile-app/1443-configuring-zoiper-softphone-for-use-with-pbx-phone-system https://www.virtual-phonenumbers.com/virtual-did-numbers/pbxww-mobile-app/1443-configuring-zoiper-softphone-for-use-with-pbx-phone-system

In other to use Zoiper Softphone, you must have done the following?

  1. Set your virtual phone number forwarding option to PBX phone system
  2. Configure your number in PBX panel
  3. Configure your Softphone
  4. Receiving and Making calls with a Softphone

 

1 - Set your virtual phone number forwarding option to PBX phone system

If you have not ordered a number with us yet, please click here to get one before folowing the below steps. Need video help? View video on how to order your number.

If you already ordered a virtual phone number from us, make sure the number is forwarded to PBX phone system. To check that, please login to your account and go to MY ACCOUNT >> My Phone Numbers. There, you will be able to access the number in question by clicking on the "Details" button.

My_Virtual_Phone_Numbers.png

call-forwarding-to-pbx-phone-system.png

 

2 - Configure your number in PBX panel

Add a Phone Number

Launch the PBX phone system panel from your account menu: MY ACCOUNT >> PBX Phone System >> Launch PBX Phone System Panel. 

If the PBX interface ever fails to load in your web browser, clear your cache and other temporary internet files. Moreover, if you use a browser that does not automatically update Flash (e.g. Firefox), then ensure that you are running its latest version.

Are you using Mac?
Flash is required to launch the PBX phone system panel, however Safari does not support flash.
You can use Chrome for OS X. Chrome browser has it's own version of Flash integrated. Please check this URL: https://www.google.com/chrome/browser/desktop/
If "Download Chrome for another platform" clicked, it allows to download the OS X version

  • Find the "Phone Number" object in the features palette and drag it onto the workspace.
  • Click the gear icon to configure it.
  • When you open the Phone Number object for configuration, a list of previously purchased, unused DIDs (virtual numbers) will be displayed (including country and area codes). You may click on any of these phone numbers to select the DID that must be allocated to this object.

phone_object_pbx-phone-system-panel.jpg  phonr number pbx phone number  

phone number with pbx phone system panel


Add a Person

  • Find the "Person" object in the features palette and drag it onto the workspace.
  • Click the gear icon to configure it.
  • Enter a name in the popup window and click on pbx-phone-system-tick.jpg, then "VOIP -> Device" as your forwarding option.

person pbx phone system panel  person object in pbx phone system panel

name with pbx phone system    Screen_Shot_1.png

  • Here, you can view all the SIP details you will need. If you want your device to be able to call outbound (outgoing calls), then select your virtual number in the Outbound Caller ID drop down option.
  • Check the Acknowledge "No 911/E911/112 service" box
  • Ensure to click “Create” button then "Close" button.
  • NOTE that the SIP Account details shown on the second image below will be used in step 3 (You can copy and save)

screen_shot_4.png   screen_shot_5.png


Link the Phone Number object to the Person object

phone and person object in pbx phone system

 

 

3 - Configure your Softphone

This article covers ZOIPER configuration on desktop and mobile devices.

(a) ZOIPER Desktop Configuration Steps

  1. Download and install ZOIPER desktop. You can download for free here http://www.zoiper.com
  2. Click "SETTINGS" in the top right menu, then select "NEW ACCOUNT"
  3. Navigate through the "ACCOUNT WIZARD," confiuring SIP with the username, password and server (HOST) details from the PBX Phone Systems Control Panel. There are three preset fields (Username, Password and Server (Host)) that must be entered into your softphone's SIP account configuration in order to complete the communications between your softphone and PBX Phone System. These fields are easily copied from PBX Phone System to your softphone by clicking on the required field on the PBX Phone System configuration screen to copy the text to a clipboard, and then pasting that information to the appropriate field in your softphone settings. An example of a SIP configuration for a Zoiper softphone is shown below. Note that the configuration fields for the softphone may not have the same naming scheme as that of PBX Phone System. For example, the field Server in PBX Phone System is named Domain or Host in Zoiper. If you have problems connecting , use this IP: 46.19.208.89 instead of host address: XXXXX.XXXXXX.sip.pbxww.com

 

New Interface

ZOIPER DESKTOP

 

Old Interface

Zoiper

Once this configuration process has been completed, your softphone will be connected to your PBX Phone System system.

NOTE: The Voip device should now be green as shown on the below image. This indicates that your softphone is connected to your PBX phone system account. 

pbx phone system linked

 

(b) ZOIPER Mobile Configuration Steps

The mobile setup process is similar to the desktop version. Careful inputting the SIP credentials: you will not have the option to copy and paste.

  1. On your mobile app store, download "Zoiper IAX SIP VOIP Softphone" and launch it
  2. Select "CONFIG" from the top menu, then press "ACCOUNTS"
  3. Add your account using "MANUAL CONFIGURATION," as prompted on the next window
  4. Choose SIP as your main protocol, then carry forward with the username, password and server address (HOST) from your PBX Phone Systems control Panel. If you have problems connecting, use this IP: 46.19.208.89 instead of host address: XXXXX.XXXXXX.sip.pbxww.com

ZOIPER MOBILE

ZOIPER MOBILE 2

NOTE: The Voip device should now be green as shown on the below image. This indicates that your softphone is connected to your PBX phone system account. 

pbx phone system linked

 

 

4 - Receiving and Making calls with a Softphone

Receiving incoming calls via a softphone is totally 100% FREE. Note that there is a per minute charged for any out going call made. Charges differ from the country and operator called. View rates per minute here

To make outgoing calls, enter the phone number to be called in an international format. NOTEthat the number should NOT include 00 or +. Only enter the country code followed by the full phone number, then press the VOIP button at the bottom right to place your calls. For example: dial 17187703665 to call our US number, 442037699519 to call our UK number, 27115682441 to call our South African number etc

Your softphone is now ready to receive calls and make outgoing calls as well :)

Please give your feedback about our services here: https://www.virtual-phonenumbers.com/component/eztestimonial/?view=form

 

]]>
webmaster@globexcam.com (Virtual Phone Number Admin) PBX Phone System Mobile App Thu, 28 May 2015 12:56:46 +0000
Configuring X-Lite Softphone for Desktop https://www.virtual-phonenumbers.com/virtual-did-numbers/pbxww-mobile-app/1423-configuring-softphones-for-use-with-pbxww https://www.virtual-phonenumbers.com/virtual-did-numbers/pbxww-mobile-app/1423-configuring-softphones-for-use-with-pbxww

In other to use X-Lite Softphone, you must have done the following?

  1. Set your virtual phone number forwarding option to PBX phone system
  2. Configure your number in PBX panel
  3. Configure your Softphone
  4. Receiving and Making calls with a Softphone

 

1 - Set your virtual phone number forwarding option to PBX phone system

If you have not ordered a number with us yet, please click here to get one before folowing the below steps. Need video help? View video on how to order your number.

If you already ordered a virtual phone number from us, make sure the number is forwarded to PBX phone system. To check that, please login to your account and go to MY ACCOUNT >> My Phone Numbers. There, you will be able to access the number in question by clicking on the "Details" button.

My_Virtual_Phone_Numbers.png

call-forwarding-to-pbx-phone-system.png

 

2 - Configure your number in PBX panel

Add a Phone Number

Launch the PBX phone system panel from your account menu: MY ACCOUNT >> PBX Phone System >> Launch PBX Phone System Panel. 

If the PBX interface ever fails to load in your web browser, clear your cache and other temporary internet files. Moreover, if you use a browser that does not automatically update Flash (e.g. Firefox), then ensure that you are running its latest version.

Are you using Mac?
Flash is required to launch the PBX phone system panel, however Safari does not support flash.
You can use Chrome for OS X. Chrome browser has it's own version of Flash integrated. Please check this URL: https://www.google.com/chrome/browser/desktop/
If "Download Chrome for another platform" clicked, it allows to download the OS X version

  • Find the "Phone Number" object in the features palette and drag it onto the workspace.
  • Click the gear icon to configure it.
  • When you open the Phone Number object for configuration, a list of previously purchased, unused DIDs (virtual numbers) will be displayed (including country and area codes). You may click on any of these phone numbers to select the DID that must be allocated to this object.

phone_object_pbx-phone-system-panel.jpg  phonr number pbx phone number  

phone number with pbx phone system panel


Add a Person

  • Find the "Person" object in the features palette and drag it onto the workspace.
  • Click the gear icon to configure it.
  • Enter a name in the popup window and click on pbx-phone-system-tick.jpg, then "VOIP -> Device" as your forwarding option.

person pbx phone system panel  person object in pbx phone system panel

name with pbx phone system    Screen_Shot_1.png

  • Here, you can view all the SIP details you will need. If you want your device to be able to call outbound (outgoing calls), then select your virtual number in the Outbound Caller ID drop down option.
  • Check the Acknowledge "No 911/E911/112 service" box
  • Ensure to click “Create” button then "Close" button.
  • NOTE that the SIP Account details shown on the second image below will be used in step 3 (You can copy and save)

screen_shot_4.png   screen_shot_5.png


Link the Phone Number object to the Person object

phone and person object in pbx phone system

 

 

3 - Configure your Softphone

Download your softphone. For example, we will use x-lite desktop softphone. You can download for free here http://www.counterpath.com/x-lite

There are three preset fields (Username, Password and Server) that must be entered into your softphone's SIP account configuration in order to complete the communications between your softphone and PBX Phone System. These fields are easily copied from PBX Phone System to your softphone by clicking on the required field on the PBX Phone System configuration screen to copy the text to a clipboard, and then pasting that information to the appropriate field in your softphone settings. An example of a SIP configuration for an X-Lite softphone is shown below. Note that the configuration fields for the softphone may not have the same naming scheme as that of PBX Phone System. For example, the field Server in PBX Phone System is named Domain in X-Lite. If you have problems connecting, use this IP: 46.19.208.89 instead of host address: XXXXX.XXXXXX.sip.pbxww.com

PBXww_U_G_Softphone_Config_1.jpg

Once this configuration process has been completed, your softphone will be connected to your PBX Phone System system.

NOTE: The Voip device should now be green as shown on the below image. This indicates that your softphone is connected to your PBX phone system account. 

pbx phone system linked

 

4 - Receiving and Making calls with a Softphone

Receiving incoming calls via a softphone is totally 100% FREE. Note that there is a per minute charged for any out going call made. Charges differ from the country and operator called. View rates per minute here

To make outgoing calls, enter the phone number to be called in an international format. NOTEthat the number should NOT include 00 or +. Only enter the country code followed by the full phone number, then press the VOIP button at the bottom right to place your calls. For example: dial 17187703665 to call our US number, 442037699519 to call our UK number, 27115682441 to call our South African number etc

Your softphone is now ready to receive calls and make outgoing calls as well :)

Please give your feedback about our services here: https://www.virtual-phonenumbers.com/component/eztestimonial/?view=form

 

]]>
webmaster@globexcam.com (Virtual Phone Number Admin) PBX Phone System Mobile App Thu, 28 May 2015 12:56:46 +0000