PBX Phone System Mobile App - Voice Channels/Lines - Virtual Number (DID) Knowledgebase - Virtual Number Provider | DID Numbers | Call Forwarding - Virtual-PhoneNumbers.com Buy a Local Telephone Number and have your calls forwarded to any other phone number, worldwide. You can buy a virtual phone number in any country where numbers are available and direct callers who dial that number to ring your mobile phone, business line, home, or any other phone internationally. https://www.virtual-phonenumbers.com/virtual-did-numbers/pbxww-mobile-app 2020-07-04T06:05:09+00:00 Joomla! - Open Source Content Management Configuring the PBX Phone System for use with our Mobile App (phone.systems) 2015-05-28T11:06:37+00:00 2015-05-28T11:06:37+00:00 https://www.virtual-phonenumbers.com/virtual-did-numbers/pbxww-mobile-app/1421-installing-the-pbxww-mobile-application Virtual Phone Number Admin webmaster@globexcam.com <div class="feed-description"><p><em><span style="font-size: 12pt;">In other to use our mobile app, you must have done the following:</span></em></p> <ol> <li><a href="#a">Set your virtual phone number forwarding option to PBX phone system</a></li> <li><a href="#b">Configure your number in PBX panel</a></li> <li><a href="#c">Installing the Mobile Application</a></li> <li><a href="#d">Receiving and Making calls with the Mobile App</a></li> </ol> <p>&nbsp;</p> <p>&nbsp;Watch via Youtube:&nbsp; <a href="https://www.youtube.com/embed/W0CQrxAvYbA?rel=0" target="_blank">https://www.youtube.com/embed/W0CQrxAvYbA?rel=0</a></p> <p><a href="https://www.youtube.com/embed/W0CQrxAvYbA?rel=0" data-rokbox=""><img src="images/How-to-link-your-Virtual-Phone-Number-to-pbx-phone-system-phone.systems-mobile-app.jpg" alt="" /></a></p> <p>&nbsp;</p> <h2><a name="a"></a>1 - Set your virtual phone number forwarding option to PBX phone system</h2> <p>If you have not ordered a number with us yet, <a href="index.php?option=com_content&amp;view=article&amp;id=241&amp;Itemid=122" target="_blank">please click here</a> to get one before folowing the below steps. Need video help? <a href="video-tutorials/video/how-to-buy-virtual-phone-number-did-number-and-forward-calls-to-pbx-phone-system-pbxww" target="_blank">View video on how to order your number</a>.</p> <p>If you already ordered a virtual phone number from us, make sure the number is forwarded to PBX phone system. To check that, please login to your account and go to MY ACCOUNT &gt;&gt; <a href="index.php?option=com_didww&amp;view=orders&amp;Itemid=172" target="_blank">My Phone Numbers</a>. There, you will be able to access the number in question by clicking on the "Details" button.</p> <p><img src="images/My_Virtual_Phone_Numbers.png" alt="My_Virtual_Phone_Numbers.png" /></p> <p>&nbsp;</p> <p><img src="images/call-forwarding-to-pbx-phone-system.png" alt="call-forwarding-to-pbx-phone-system.png" /></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <h2><a name="b"></a>2 - Configure your number in PBX panel</h2> <h3>Add a Phone Number</h3> <p><a href="account/pbx?view=acf&amp;layout=default&amp;tmpl=component" target="_blank">Launch the PBX phone system panel</a> from your account menu: MY ACCOUNT &gt;&gt; PBX Phone System &gt;&gt; Launch PBX Phone System Panel.&nbsp;</p> <p class="warning">If the PBX interface ever fails to load in your web browser, clear your cache and other temporary internet files. Moreover, if you use a browser that does not automatically update Flash (e.g. <a href="https://www.mozilla.org/en-US/plugincheck/" target="_blank" title="Plugin Check for Firefox"> Firefox</a>), then ensure that you are running its latest version. <br /><br /><strong>Are you using Mac?</strong><br />Flash is required to launch the PBX phone system panel, however Safari does not support flash.<br />You can use Chrome for OS X. Chrome browser has it's own version of Flash integrated. <br /><br />Please check this URL: <a href="https://www.google.com/chrome/browser/desktop/" target="_blank">https://www.google.com/chrome/browser/desktop/</a><br />If "Download Chrome for another platform" clicked, it allows to download the OS X version</p> <ul> <li value="2">Find the "Phone Number" object in the features palette and drag it onto the workspace.</li> <li>Click the gear icon to configure it.</li> <li>When you open the Phone Number object for configuration, a list of previously purchased, unused DIDs (virtual numbers) will be displayed (including country and area codes). You may click on any of these phone numbers to select the DID that must be allocated to this object.</li> </ul> <p><img src="images/phone_object_pbx-phone-system-panel.jpg" alt="phone_object_pbx-phone-system-panel.jpg" />&nbsp; <img src="images/phonr_number_pbx-phone-number.jpg" alt="phonr number pbx phone number" />&nbsp;&nbsp;</p> <p><img src="images/phone-number-with-pbx-phone-system_panel.jpg" alt="phone number with pbx phone system panel" /></p> <p>&nbsp;</p> <h3>Add a Person</h3> <ul> <li value="2">Find the "Person" object in the features palette and drag it onto the workspace.</li> <li>Click the gear icon to configure it.</li> <li>Enter a name in the popup window and click on <img src="images/pbx-phone-system-tick.jpg" alt="pbx-phone-system-tick.jpg" height="24" width="25" />, then "VOIP -&gt; Device" as your forwarding option.</li> </ul> <p><img src="images/person_pbx-phone-system-panel.jpg" alt="person pbx phone system panel" />&nbsp; <img src="images/person-object-in-pbx-phone-system_panel.jpg" alt="person object in pbx phone system panel" /></p> <p><img src="images/name-with-pbx-phone-system.jpg" alt="name with pbx phone system" />&nbsp;&nbsp;&nbsp; <img src="images/Screen_Shot_1.png" alt="Screen_Shot_1.png" /></p> <p>&nbsp;</p> <ul> <li>Here, you can view all the SIP details you will need. If you want your device to be able to call outbound (outgoing calls), then select your virtual number in the Outbound Caller ID drop down option.</li> <li>Check the Acknowledge "No 911/E911/112 service" box</li> <li><span style="text-decoration: underline;">Ensure to click &ldquo;Create&rdquo; button then "Close" button.</span></li> </ul> <p>&nbsp;</p> <p><img src="images/screen_shot_4.png" alt="screen_shot_4.png" height="304" width="415" />&nbsp;&nbsp; <img src="images/screen_shot_5.png" alt="screen_shot_5.png" height="303" width="410" /></p> <p>&nbsp;</p> <h3>Link the Phone Number object to the Person object</h3> <p><img src="images/phone-and-person-object-in-pbx-phone-system.png" alt="phone and person object in pbx phone system" /></p> <p>Please give your feedback about our services here: <a href="component/eztestimonial/?view=form" target="_blank">https://www.virtual-phonenumbers.com/component/eztestimonial/?view=form</a></p> <p>&nbsp;</p> <p>&nbsp;</p> <h2><a name="c"></a>3 - Installing the Mobile Application</h2> <p>This application is available for the <a href="https://itunes.apple.com/us/app/pbxww-mobile-app/id708733931?mt=8" target="_blank" title="Download app for Apple">iOS (Apple)</a> and <a href="https://play.google.com/store/apps/details?id=com.pbxww.mobile.app&amp;hl=en" target="_blank" title="Download app for Android">Android</a> operating systems. Links to the sites for downloading these applications may be accessed by searching for the term "phone.systems pbx mobile" on the Apple App Store (iTunes) or Google Play web sites.</p> <p><span style="font-size: 1em;">In GooglePlay / AppStore please search <strong>phone.systems pbx mobile&nbsp; <img src="images/phone.systems-pbx-mobile.png" alt="phone.systems-pbx-mobile.png" /><br /></strong></span></p> <p><a href="https://play.google.com/store/apps/details?id=com.pbxww.mobile.app&amp;hl=en" target="_blank"><img src="images/virtual_phone_numbers_andriod_app.png" alt="virtual phone numbers andriod app" /></a>&nbsp;&nbsp; <a href="https://itunes.apple.com/us/app/pbxww-mobile-app/id708733931?mt=8" target="_blank"><img src="images/virtual_phone_numbers_iphone_app.png" alt="virtual phone numbers iphone app" /></a></p> <p>Once the iOS or Android PBX Phone System Mobile Application has been installed, launch the application and continue as follows:</p> <ul class="inner-guide-list"> <li>Optionally read the general information on this product and then click the "Authorize" button to synchronize the PBX Phone System Mobile Application with your PBX Phone System voice system. <br /><img src="https://phone.systems/assets/img/guide/Mobile_1.png" alt="Cloud PBX Phone Systems Mobile App" class="mobile_1" height="500" width="281" /></li> <li>There are two methods of synchronization, either via a QR (Quick Response) code or by manually entering a PIN code.<br /><img src="https://phone.systems/assets/img/guide/Mobile_2.png" alt="Cloud PBX Phone Systems Mobile App" class="mobile_1" height="500" width="281" /></li> </ul> <p class="guide-text">For either method, you are required to <a href="account/pbx?view=acf&amp;layout=default&amp;tmpl=component" target="_blank">login to your PBX Phone System account</a> on your PC. Note that you must have a valid PBX Phone System account together with a configured PBX Phone System voice system in order to continue. If you dont have an account yet, <a href="order" target="_blank">please get one here</a>.</p> <p>In order to generate the QR or PIN codes, access your PBX Phone System panel on a PC and click on the&nbsp;<img src="https://www.cloudpbxphone.systems/images/Palette_4.png" alt="Palette 4" height="30" width="30" /> button located at the bottom of the left Palette menu.</p> <p><img src="images/pbx-phone-system-menu.png" alt="pbx phone system menu" />&nbsp;&nbsp; <img src="images/pbx-phone-system-settings.png" alt="pbx phone system settings" /></p> <p>&nbsp;</p> <p class="guide-text">Clicking on this <img src="https://phone.systems/assets/img/guide/Mobile_2A.png" alt="" class="guide-img-sm" /> button causes a window with a QR code and PIN to be displayed as shown below.</p> <p><img src="https://phone.systems/assets/img/guide/Mobile_3A.png" alt="Cloud PBX Phone Systems Mobile App" class="guide-img" height="455" width="848" /></p> <p class="guide-text">The QR and PIN information generated is valid for 15 minutes and may only be used for a single activation of the PBX Phone System Mobile Application. If you wish to use the QR code, then direct the camera of your mobile device towards the PC screen where that code is being displayed. The PBX Phone System Mobile Application will automatically read and validate the QR code. If you use the PIN code for authorization, you may manually enter that code into your mobile device. Alternatively, click on the generated PIN code on your PC so as to copy that code to a clipboard, and then forward that information to your mobile device for further use.</p> <p class="guide-text">&nbsp;</p> <h2 class="guide-text"><a name="d"></a>4 - Receiving and Making calls with the Mobile App</h2> <p>To receive or make calls with the app is very easy. Receiving incoming calls via our mobile app is <span style="text-decoration: underline;"><strong>totally 100% FREE</strong></span>. Note that there is a per minute charged for any out going call made. Charges differ from the country and operator called. <a href="index.php?option=com_didww&amp;view=pstn&amp;Itemid=135" target="_blank">View rates per minute here</a></p> <p><strong>Before receiving incoming calls or making outgoing calls, please do the following:</strong></p> <p>On the mobile application, goto the settings menu and select</p> <ul> <li>My VOIP Line &gt; put your voip device online</li> <li>My Caller IDs &gt; select your virtual phone number</li> </ul> <p class="guide-text"><strong><span style="color: #ff0000;">NOTE:</span> The Voip device should now be green as shown on the below image. </strong>This indicates that your mobile app is connected to your PBX phone system account.&nbsp;</p> <p class="guide-text"><img src="images/pbx-phone-system-linked.png" alt="pbx phone system linked" /></p> <p>To make outgoing calls, launch the mobile application and open the Dialer. Enter the phone number to be called in an international format and press the <strong>VOIP button</strong> at the bottom right to place your calls. <span style="color: #ff0000;"><strong>NOTE </strong></span><span style="color: #ff0000;">that the number should NOT include <strong>00</strong> or <strong>+</strong></span>. <span style="color: #ff0000;">Only enter the country code followed by the full phone number, then press the <span style="text-decoration: underline;"><strong>VOIP button</strong> at the bottom right</span> to place your calls</span>. For example: dial <strong>1</strong>7187703665 to call our US number, <strong>44</strong>2037699519 to call our UK number, <strong>27</strong>115682441 to call our South African number etc</p> <p>Your app is now ready to receive calls and make outgoing calls as well :)</p> <p>Please give your feedback about our services here: <a href="component/eztestimonial/?view=form" target="_blank">https://www.virtual-phonenumbers.com/component/eztestimonial/?view=form</a></p> <p class="guide-text">&nbsp;</p> <p class="guide-text"><strong><em>Tips for iPhone users:</em></strong></p> <p class="guide-text"><em>In the iPhone app settings the "Alert style" setting has to be set to "Alert". So that the app will be online even running at the background</em></p></div> <div class="feed-description"><p><em><span style="font-size: 12pt;">In other to use our mobile app, you must have done the following:</span></em></p> <ol> <li><a href="#a">Set your virtual phone number forwarding option to PBX phone system</a></li> <li><a href="#b">Configure your number in PBX panel</a></li> <li><a href="#c">Installing the Mobile Application</a></li> <li><a href="#d">Receiving and Making calls with the Mobile App</a></li> </ol> <p>&nbsp;</p> <p>&nbsp;Watch via Youtube:&nbsp; <a href="https://www.youtube.com/embed/W0CQrxAvYbA?rel=0" target="_blank">https://www.youtube.com/embed/W0CQrxAvYbA?rel=0</a></p> <p><a href="https://www.youtube.com/embed/W0CQrxAvYbA?rel=0" data-rokbox=""><img src="images/How-to-link-your-Virtual-Phone-Number-to-pbx-phone-system-phone.systems-mobile-app.jpg" alt="" /></a></p> <p>&nbsp;</p> <h2><a name="a"></a>1 - Set your virtual phone number forwarding option to PBX phone system</h2> <p>If you have not ordered a number with us yet, <a href="index.php?option=com_content&amp;view=article&amp;id=241&amp;Itemid=122" target="_blank">please click here</a> to get one before folowing the below steps. Need video help? <a href="video-tutorials/video/how-to-buy-virtual-phone-number-did-number-and-forward-calls-to-pbx-phone-system-pbxww" target="_blank">View video on how to order your number</a>.</p> <p>If you already ordered a virtual phone number from us, make sure the number is forwarded to PBX phone system. To check that, please login to your account and go to MY ACCOUNT &gt;&gt; <a href="index.php?option=com_didww&amp;view=orders&amp;Itemid=172" target="_blank">My Phone Numbers</a>. There, you will be able to access the number in question by clicking on the "Details" button.</p> <p><img src="images/My_Virtual_Phone_Numbers.png" alt="My_Virtual_Phone_Numbers.png" /></p> <p>&nbsp;</p> <p><img src="images/call-forwarding-to-pbx-phone-system.png" alt="call-forwarding-to-pbx-phone-system.png" /></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <h2><a name="b"></a>2 - Configure your number in PBX panel</h2> <h3>Add a Phone Number</h3> <p><a href="account/pbx?view=acf&amp;layout=default&amp;tmpl=component" target="_blank">Launch the PBX phone system panel</a> from your account menu: MY ACCOUNT &gt;&gt; PBX Phone System &gt;&gt; Launch PBX Phone System Panel.&nbsp;</p> <p class="warning">If the PBX interface ever fails to load in your web browser, clear your cache and other temporary internet files. Moreover, if you use a browser that does not automatically update Flash (e.g. <a href="https://www.mozilla.org/en-US/plugincheck/" target="_blank" title="Plugin Check for Firefox"> Firefox</a>), then ensure that you are running its latest version. <br /><br /><strong>Are you using Mac?</strong><br />Flash is required to launch the PBX phone system panel, however Safari does not support flash.<br />You can use Chrome for OS X. Chrome browser has it's own version of Flash integrated. <br /><br />Please check this URL: <a href="https://www.google.com/chrome/browser/desktop/" target="_blank">https://www.google.com/chrome/browser/desktop/</a><br />If "Download Chrome for another platform" clicked, it allows to download the OS X version</p> <ul> <li value="2">Find the "Phone Number" object in the features palette and drag it onto the workspace.</li> <li>Click the gear icon to configure it.</li> <li>When you open the Phone Number object for configuration, a list of previously purchased, unused DIDs (virtual numbers) will be displayed (including country and area codes). You may click on any of these phone numbers to select the DID that must be allocated to this object.</li> </ul> <p><img src="images/phone_object_pbx-phone-system-panel.jpg" alt="phone_object_pbx-phone-system-panel.jpg" />&nbsp; <img src="images/phonr_number_pbx-phone-number.jpg" alt="phonr number pbx phone number" />&nbsp;&nbsp;</p> <p><img src="images/phone-number-with-pbx-phone-system_panel.jpg" alt="phone number with pbx phone system panel" /></p> <p>&nbsp;</p> <h3>Add a Person</h3> <ul> <li value="2">Find the "Person" object in the features palette and drag it onto the workspace.</li> <li>Click the gear icon to configure it.</li> <li>Enter a name in the popup window and click on <img src="images/pbx-phone-system-tick.jpg" alt="pbx-phone-system-tick.jpg" height="24" width="25" />, then "VOIP -&gt; Device" as your forwarding option.</li> </ul> <p><img src="images/person_pbx-phone-system-panel.jpg" alt="person pbx phone system panel" />&nbsp; <img src="images/person-object-in-pbx-phone-system_panel.jpg" alt="person object in pbx phone system panel" /></p> <p><img src="images/name-with-pbx-phone-system.jpg" alt="name with pbx phone system" />&nbsp;&nbsp;&nbsp; <img src="images/Screen_Shot_1.png" alt="Screen_Shot_1.png" /></p> <p>&nbsp;</p> <ul> <li>Here, you can view all the SIP details you will need. If you want your device to be able to call outbound (outgoing calls), then select your virtual number in the Outbound Caller ID drop down option.</li> <li>Check the Acknowledge "No 911/E911/112 service" box</li> <li><span style="text-decoration: underline;">Ensure to click &ldquo;Create&rdquo; button then "Close" button.</span></li> </ul> <p>&nbsp;</p> <p><img src="images/screen_shot_4.png" alt="screen_shot_4.png" height="304" width="415" />&nbsp;&nbsp; <img src="images/screen_shot_5.png" alt="screen_shot_5.png" height="303" width="410" /></p> <p>&nbsp;</p> <h3>Link the Phone Number object to the Person object</h3> <p><img src="images/phone-and-person-object-in-pbx-phone-system.png" alt="phone and person object in pbx phone system" /></p> <p>Please give your feedback about our services here: <a href="component/eztestimonial/?view=form" target="_blank">https://www.virtual-phonenumbers.com/component/eztestimonial/?view=form</a></p> <p>&nbsp;</p> <p>&nbsp;</p> <h2><a name="c"></a>3 - Installing the Mobile Application</h2> <p>This application is available for the <a href="https://itunes.apple.com/us/app/pbxww-mobile-app/id708733931?mt=8" target="_blank" title="Download app for Apple">iOS (Apple)</a> and <a href="https://play.google.com/store/apps/details?id=com.pbxww.mobile.app&amp;hl=en" target="_blank" title="Download app for Android">Android</a> operating systems. Links to the sites for downloading these applications may be accessed by searching for the term "phone.systems pbx mobile" on the Apple App Store (iTunes) or Google Play web sites.</p> <p><span style="font-size: 1em;">In GooglePlay / AppStore please search <strong>phone.systems pbx mobile&nbsp; <img src="images/phone.systems-pbx-mobile.png" alt="phone.systems-pbx-mobile.png" /><br /></strong></span></p> <p><a href="https://play.google.com/store/apps/details?id=com.pbxww.mobile.app&amp;hl=en" target="_blank"><img src="images/virtual_phone_numbers_andriod_app.png" alt="virtual phone numbers andriod app" /></a>&nbsp;&nbsp; <a href="https://itunes.apple.com/us/app/pbxww-mobile-app/id708733931?mt=8" target="_blank"><img src="images/virtual_phone_numbers_iphone_app.png" alt="virtual phone numbers iphone app" /></a></p> <p>Once the iOS or Android PBX Phone System Mobile Application has been installed, launch the application and continue as follows:</p> <ul class="inner-guide-list"> <li>Optionally read the general information on this product and then click the "Authorize" button to synchronize the PBX Phone System Mobile Application with your PBX Phone System voice system. <br /><img src="https://phone.systems/assets/img/guide/Mobile_1.png" alt="Cloud PBX Phone Systems Mobile App" class="mobile_1" height="500" width="281" /></li> <li>There are two methods of synchronization, either via a QR (Quick Response) code or by manually entering a PIN code.<br /><img src="https://phone.systems/assets/img/guide/Mobile_2.png" alt="Cloud PBX Phone Systems Mobile App" class="mobile_1" height="500" width="281" /></li> </ul> <p class="guide-text">For either method, you are required to <a href="account/pbx?view=acf&amp;layout=default&amp;tmpl=component" target="_blank">login to your PBX Phone System account</a> on your PC. Note that you must have a valid PBX Phone System account together with a configured PBX Phone System voice system in order to continue. If you dont have an account yet, <a href="order" target="_blank">please get one here</a>.</p> <p>In order to generate the QR or PIN codes, access your PBX Phone System panel on a PC and click on the&nbsp;<img src="https://www.cloudpbxphone.systems/images/Palette_4.png" alt="Palette 4" height="30" width="30" /> button located at the bottom of the left Palette menu.</p> <p><img src="images/pbx-phone-system-menu.png" alt="pbx phone system menu" />&nbsp;&nbsp; <img src="images/pbx-phone-system-settings.png" alt="pbx phone system settings" /></p> <p>&nbsp;</p> <p class="guide-text">Clicking on this <img src="https://phone.systems/assets/img/guide/Mobile_2A.png" alt="" class="guide-img-sm" /> button causes a window with a QR code and PIN to be displayed as shown below.</p> <p><img src="https://phone.systems/assets/img/guide/Mobile_3A.png" alt="Cloud PBX Phone Systems Mobile App" class="guide-img" height="455" width="848" /></p> <p class="guide-text">The QR and PIN information generated is valid for 15 minutes and may only be used for a single activation of the PBX Phone System Mobile Application. If you wish to use the QR code, then direct the camera of your mobile device towards the PC screen where that code is being displayed. The PBX Phone System Mobile Application will automatically read and validate the QR code. If you use the PIN code for authorization, you may manually enter that code into your mobile device. Alternatively, click on the generated PIN code on your PC so as to copy that code to a clipboard, and then forward that information to your mobile device for further use.</p> <p class="guide-text">&nbsp;</p> <h2 class="guide-text"><a name="d"></a>4 - Receiving and Making calls with the Mobile App</h2> <p>To receive or make calls with the app is very easy. Receiving incoming calls via our mobile app is <span style="text-decoration: underline;"><strong>totally 100% FREE</strong></span>. Note that there is a per minute charged for any out going call made. Charges differ from the country and operator called. <a href="index.php?option=com_didww&amp;view=pstn&amp;Itemid=135" target="_blank">View rates per minute here</a></p> <p><strong>Before receiving incoming calls or making outgoing calls, please do the following:</strong></p> <p>On the mobile application, goto the settings menu and select</p> <ul> <li>My VOIP Line &gt; put your voip device online</li> <li>My Caller IDs &gt; select your virtual phone number</li> </ul> <p class="guide-text"><strong><span style="color: #ff0000;">NOTE:</span> The Voip device should now be green as shown on the below image. </strong>This indicates that your mobile app is connected to your PBX phone system account.&nbsp;</p> <p class="guide-text"><img src="images/pbx-phone-system-linked.png" alt="pbx phone system linked" /></p> <p>To make outgoing calls, launch the mobile application and open the Dialer. Enter the phone number to be called in an international format and press the <strong>VOIP button</strong> at the bottom right to place your calls. <span style="color: #ff0000;"><strong>NOTE </strong></span><span style="color: #ff0000;">that the number should NOT include <strong>00</strong> or <strong>+</strong></span>. <span style="color: #ff0000;">Only enter the country code followed by the full phone number, then press the <span style="text-decoration: underline;"><strong>VOIP button</strong> at the bottom right</span> to place your calls</span>. For example: dial <strong>1</strong>7187703665 to call our US number, <strong>44</strong>2037699519 to call our UK number, <strong>27</strong>115682441 to call our South African number etc</p> <p>Your app is now ready to receive calls and make outgoing calls as well :)</p> <p>Please give your feedback about our services here: <a href="component/eztestimonial/?view=form" target="_blank">https://www.virtual-phonenumbers.com/component/eztestimonial/?view=form</a></p> <p class="guide-text">&nbsp;</p> <p class="guide-text"><strong><em>Tips for iPhone users:</em></strong></p> <p class="guide-text"><em>In the iPhone app settings the "Alert style" setting has to be set to "Alert". So that the app will be online even running at the background</em></p></div> Configuring Zoiper Softphone for Mobile or Desktop 2015-05-28T12:56:46+00:00 2015-05-28T12:56:46+00:00 https://www.virtual-phonenumbers.com/virtual-did-numbers/pbxww-mobile-app/1443-configuring-zoiper-softphone-for-use-with-pbx-phone-system Virtual Phone Number Admin webmaster@globexcam.com <div class="feed-description"><h2><em><span style="font-size: 12pt;">In other to use Zoiper Softphone, you must have done the following?</span></em></h2> <ol> <li><a href="#a">Set your virtual phone number forwarding option to PBX phone system</a></li> <li><a href="#b">Configure your number in PBX panel</a></li> <li><a href="#c">Configure your Softphone</a></li> <li><a href="#d">Receiving and Making calls with a Softphone</a></li> </ol> <p>&nbsp;</p> <h2><a name="a"></a>1 - Set your virtual phone number forwarding option to PBX phone system</h2> <p>If you have not ordered a number with us yet, <a href="index.php?option=com_content&amp;view=article&amp;id=241&amp;Itemid=122" target="_blank">please click here</a> to get one before folowing the below steps. Need video help? <a href="video-tutorials/video/how-to-buy-virtual-phone-number-did-number-and-forward-calls-to-pbx-phone-system-pbxww" target="_blank">View video on how to order your number</a>.</p> <p>If you already ordered a virtual phone number from us, make sure the number is forwarded to PBX phone system. To check that, please login to your account and go to MY ACCOUNT &gt;&gt; <a href="index.php?option=com_didww&amp;view=orders&amp;Itemid=172" target="_blank">My Phone Numbers</a>. There, you will be able to access the number in question by clicking on the "Details" button.</p> <p><img src="images/My_Virtual_Phone_Numbers.png" alt="My_Virtual_Phone_Numbers.png" /></p> <p><img src="images/call-forwarding-to-pbx-phone-system.png" alt="call-forwarding-to-pbx-phone-system.png" /></p> <h2>&nbsp;</h2> <h2><a name="b"></a>2 - Configure your number in PBX panel</h2> <h3>Add a Phone Number</h3> <p><a href="account/pbx?view=acf&amp;layout=default&amp;tmpl=component" target="_blank">Launch the PBX phone system panel</a> from your account menu: MY ACCOUNT &gt;&gt; PBX Phone System &gt;&gt; Launch PBX Phone System Panel.&nbsp;</p> <p class="warning">If the PBX interface ever fails to load in your web browser, clear your cache and other temporary internet files. Moreover, if you use a browser that does not automatically update Flash (e.g. <a href="https://www.mozilla.org/en-US/plugincheck/" target="_blank" title="Plugin Check for Firefox"> Firefox</a>), then ensure that you are running its latest version. <br /><br /><span style="text-decoration: underline;"><strong>Are you using Mac?</strong></span><br />Flash is required to launch the PBX phone system panel, however Safari does not support flash.<br />You can use Chrome for OS X. Chrome browser has it's own version of Flash integrated. Please check this URL: <a href="https://www.google.com/chrome/browser/desktop/" target="_blank">https://www.google.com/chrome/browser/desktop/</a><br />If "Download Chrome for another platform" clicked, it allows to download the OS X version</p> <ul> <li value="2">Find the "Phone Number" object in the features palette and drag it onto the workspace.</li> <li>Click the gear icon to configure it.</li> <li>When you open the Phone Number object for configuration, a list of previously purchased, unused DIDs (virtual numbers) will be displayed (including country and area codes). You may click on any of these phone numbers to select the DID that must be allocated to this object.</li> </ul> <p><img src="images/phone_object_pbx-phone-system-panel.jpg" alt="phone_object_pbx-phone-system-panel.jpg" />&nbsp; <img src="images/phonr_number_pbx-phone-number.jpg" alt="phonr number pbx phone number" />&nbsp;&nbsp;</p> <p><img src="images/phone-number-with-pbx-phone-system_panel.jpg" alt="phone number with pbx phone system panel" /></p> <h3><br />Add a Person</h3> <ul> <li value="2">Find the "Person" object in the features palette and drag it onto the workspace.</li> <li>Click the gear icon to configure it.</li> <li>Enter a name in the popup window and click on <img src="images/pbx-phone-system-tick.jpg" alt="pbx-phone-system-tick.jpg" width="25" height="24" />, then "VOIP -&gt; Device" as your forwarding option.</li> </ul> <p><img src="images/person_pbx-phone-system-panel.jpg" alt="person pbx phone system panel" />&nbsp; <img src="images/person-object-in-pbx-phone-system_panel.jpg" alt="person object in pbx phone system panel" /></p> <p><img src="images/name-with-pbx-phone-system.jpg" alt="name with pbx phone system" />&nbsp;&nbsp;&nbsp; <img src="images/Screen_Shot_1.png" alt="Screen_Shot_1.png" /></p> <ul> <li>Here, you can view all the SIP details you will need. If you want your device to be able to call outbound (outgoing calls), then select your virtual number in the Outbound Caller ID drop down option.</li> <li>Check the Acknowledge "No 911/E911/112 service" box</li> <li><span style="text-decoration: underline;">Ensure to click &ldquo;Create&rdquo; button then "Close" button.</span></li> <li><span style="color: #ff0000;"><strong>NOTE</strong></span> that the SIP Account details shown on the second image below will be used in step 3<em> (You can copy and save)</em></li> </ul> <p><img src="images/screen_shot_4.png" alt="screen_shot_4.png" width="415" height="304" />&nbsp;&nbsp; <img src="images/screen_shot_5.png" alt="screen_shot_5.png" width="410" height="303" /></p> <h3><br />Link the Phone Number object to the Person object</h3> <p><img src="images/phone-and-person-object-in-pbx-phone-system.png" alt="phone and person object in pbx phone system" /></p> <p>&nbsp;</p> <p>&nbsp;</p> <h2><a name="c"></a>3 - Configure your Softphone</h2> <p>This article covers ZOIPER configuration on <a href="#desktop">desktop</a> and <a href="#mobile">mobile</a> devices.<br /><br /></p> <h3 class="uk-text-primary"><a name="desktop"></a>(a) ZOIPER Desktop Configuration Steps</h3> <ol> <li>Download and install <a href="http://www.zoiper.com" target="_blank">ZOIPER desktop</a>.&nbsp;You can download for free here <a href="http://www.zoiper.com" target="_blank">http://www.zoiper.com</a></li> <li>Click "SETTINGS" in the top right menu, then select "NEW ACCOUNT"</li> <li>Navigate through the "ACCOUNT WIZARD," confiuring SIP with the username, password and server (HOST) details from the PBX Phone Systems Control Panel. There are three preset fields (<strong><em>Username, Password</em></strong> and <strong><em>Server (Host)</em></strong>) that must be entered into your softphone's SIP account configuration in order to complete the communications between your softphone and PBX Phone System. These fields are easily copied from PBX Phone System to your softphone by clicking on the required field on the PBX Phone System configuration screen to copy the text to a clipboard, and then pasting that information to the appropriate field in your softphone settings. An example of a SIP configuration for a Zoiper softphone is shown below. Note that the configuration fields for the softphone may not have the same naming scheme as that of PBX Phone System. For example, the field <em><strong>Server</strong> </em>in PBX Phone System is named <em><strong>Domain or Host</strong></em> in Zoiper. <span style="color: #ff0000;"><span style="color: #ff0000;"><span class="staffmessage"><span class="staffmessage">If you have problems connecting</span></span> </span>, use this IP: <span class="staffmessage">46.19.208.89 <span class="staffmessage">instead of host address: XXXXX.XXXXXX.sip.pbxww.com</span></span> </span></li> </ol> <p>&nbsp;</p> <p><strong>New Interface</strong></p> <p><img src="images/ZOIPER_DESKTOP.jpg" alt="ZOIPER DESKTOP" /></p> <p>&nbsp;</p> <p><strong>Old Interface</strong></p> <p><img src="images/Zoiper.jpg" alt="Zoiper" /></p> <p>Once this configuration process has been completed, your softphone will be connected to your PBX Phone System system.</p> <p class="guide-text"><strong><span style="color: #ff0000;">NOTE:</span> The Voip device should now be green as shown on the below image. </strong>This indicates that your softphone is connected to your PBX phone system account.&nbsp;</p> <p class="guide-text"><img src="images/pbx-phone-system-linked.png" alt="pbx phone system linked" /></p> <p class="guide-text">&nbsp;</p> <h3 class="uk-text-primary"><a name="mobile"></a>(b) ZOIPER Mobile Configuration Steps</h3> <p>The mobile setup process is similar to the desktop version. Careful inputting the SIP credentials: you will not have the option to copy and paste.</p> <ol> <li>On your mobile app store, download "<strong>Zoiper IAX SIP VOIP Softphone</strong>" and launch it</li> <li>Select "CONFIG" from the top menu, then press "ACCOUNTS"</li> <li>Add your account using "MANUAL CONFIGURATION," as prompted on the next window</li> <li>Choose SIP as your main protocol, then carry forward with the username, password and server address (HOST) from your PBX Phone Systems control Panel. <span style="color: #ff0000;"><span class="staffmessage"><span class="staffmessage">If you have problems connecting, </span></span> </span><span style="color: #ff0000;">use this IP: <span class="staffmessage">46.19.208.89 <span class="staffmessage">instead of host address: XXXXX.XXXXXX.sip.pbxww.com</span></span> </span></li> </ol> <p><img src="images/ZOIPER_MOBILE.jpg" alt="ZOIPER MOBILE" /></p> <p><img src="images/ZOIPER_MOBILE_2.jpg" alt="ZOIPER MOBILE 2" /></p> <p class="guide-text"><strong><span style="color: #ff0000;">NOTE:</span> The Voip device should now be green as shown on the below image. </strong>This indicates that your softphone is connected to your PBX phone system account.&nbsp;</p> <p class="guide-text"><img src="images/pbx-phone-system-linked.png" alt="pbx phone system linked" /></p> <p class="guide-text">&nbsp;</p> <p>&nbsp;</p> <h2 class="guide-text"><a name="d"></a>4 - Receiving and Making calls with a Softphone</h2> <p>Receiving incoming calls via a softphone is <span style="text-decoration: underline;"><strong>totally 100% FREE</strong></span>. Note that there is a per minute charged for any out going call made. Charges differ from the country and operator called. <a href="index.php?option=com_didww&amp;view=pstn&amp;Itemid=135" target="_blank">View rates per minute here</a></p> <p>To make outgoing calls, enter the phone number to be called in an international format. <span style="color: #ff0000;"><strong>NOTE</strong></span><span style="color: #ff0000;">that the number should NOT include <strong>00</strong> or <strong>+</strong></span>. <span style="color: #ff0000;">Only enter the country code followed by the full phone number, then press the <span style="text-decoration: underline;"><strong>VOIP button</strong> at the bottom right</span> to place your calls</span>. For example: dial <strong>1</strong>7187703665 to call our US number, <strong>44</strong>2037699519 to call our UK number, <strong>27</strong>115682441 to call our South African number etc</p> <p>Your softphone is now ready to receive calls and make outgoing calls as well :)</p> <p>Please give your feedback about our services here: <a href="component/eztestimonial/?view=form" target="_blank">https://www.virtual-phonenumbers.com/component/eztestimonial/?view=form</a></p> <p style="margin: 0px 0px 5px; padding: 0px;">&nbsp;</p></div> <div class="feed-description"><h2><em><span style="font-size: 12pt;">In other to use Zoiper Softphone, you must have done the following?</span></em></h2> <ol> <li><a href="#a">Set your virtual phone number forwarding option to PBX phone system</a></li> <li><a href="#b">Configure your number in PBX panel</a></li> <li><a href="#c">Configure your Softphone</a></li> <li><a href="#d">Receiving and Making calls with a Softphone</a></li> </ol> <p>&nbsp;</p> <h2><a name="a"></a>1 - Set your virtual phone number forwarding option to PBX phone system</h2> <p>If you have not ordered a number with us yet, <a href="index.php?option=com_content&amp;view=article&amp;id=241&amp;Itemid=122" target="_blank">please click here</a> to get one before folowing the below steps. Need video help? <a href="video-tutorials/video/how-to-buy-virtual-phone-number-did-number-and-forward-calls-to-pbx-phone-system-pbxww" target="_blank">View video on how to order your number</a>.</p> <p>If you already ordered a virtual phone number from us, make sure the number is forwarded to PBX phone system. To check that, please login to your account and go to MY ACCOUNT &gt;&gt; <a href="index.php?option=com_didww&amp;view=orders&amp;Itemid=172" target="_blank">My Phone Numbers</a>. There, you will be able to access the number in question by clicking on the "Details" button.</p> <p><img src="images/My_Virtual_Phone_Numbers.png" alt="My_Virtual_Phone_Numbers.png" /></p> <p><img src="images/call-forwarding-to-pbx-phone-system.png" alt="call-forwarding-to-pbx-phone-system.png" /></p> <h2>&nbsp;</h2> <h2><a name="b"></a>2 - Configure your number in PBX panel</h2> <h3>Add a Phone Number</h3> <p><a href="account/pbx?view=acf&amp;layout=default&amp;tmpl=component" target="_blank">Launch the PBX phone system panel</a> from your account menu: MY ACCOUNT &gt;&gt; PBX Phone System &gt;&gt; Launch PBX Phone System Panel.&nbsp;</p> <p class="warning">If the PBX interface ever fails to load in your web browser, clear your cache and other temporary internet files. Moreover, if you use a browser that does not automatically update Flash (e.g. <a href="https://www.mozilla.org/en-US/plugincheck/" target="_blank" title="Plugin Check for Firefox"> Firefox</a>), then ensure that you are running its latest version. <br /><br /><span style="text-decoration: underline;"><strong>Are you using Mac?</strong></span><br />Flash is required to launch the PBX phone system panel, however Safari does not support flash.<br />You can use Chrome for OS X. Chrome browser has it's own version of Flash integrated. Please check this URL: <a href="https://www.google.com/chrome/browser/desktop/" target="_blank">https://www.google.com/chrome/browser/desktop/</a><br />If "Download Chrome for another platform" clicked, it allows to download the OS X version</p> <ul> <li value="2">Find the "Phone Number" object in the features palette and drag it onto the workspace.</li> <li>Click the gear icon to configure it.</li> <li>When you open the Phone Number object for configuration, a list of previously purchased, unused DIDs (virtual numbers) will be displayed (including country and area codes). You may click on any of these phone numbers to select the DID that must be allocated to this object.</li> </ul> <p><img src="images/phone_object_pbx-phone-system-panel.jpg" alt="phone_object_pbx-phone-system-panel.jpg" />&nbsp; <img src="images/phonr_number_pbx-phone-number.jpg" alt="phonr number pbx phone number" />&nbsp;&nbsp;</p> <p><img src="images/phone-number-with-pbx-phone-system_panel.jpg" alt="phone number with pbx phone system panel" /></p> <h3><br />Add a Person</h3> <ul> <li value="2">Find the "Person" object in the features palette and drag it onto the workspace.</li> <li>Click the gear icon to configure it.</li> <li>Enter a name in the popup window and click on <img src="images/pbx-phone-system-tick.jpg" alt="pbx-phone-system-tick.jpg" width="25" height="24" />, then "VOIP -&gt; Device" as your forwarding option.</li> </ul> <p><img src="images/person_pbx-phone-system-panel.jpg" alt="person pbx phone system panel" />&nbsp; <img src="images/person-object-in-pbx-phone-system_panel.jpg" alt="person object in pbx phone system panel" /></p> <p><img src="images/name-with-pbx-phone-system.jpg" alt="name with pbx phone system" />&nbsp;&nbsp;&nbsp; <img src="images/Screen_Shot_1.png" alt="Screen_Shot_1.png" /></p> <ul> <li>Here, you can view all the SIP details you will need. If you want your device to be able to call outbound (outgoing calls), then select your virtual number in the Outbound Caller ID drop down option.</li> <li>Check the Acknowledge "No 911/E911/112 service" box</li> <li><span style="text-decoration: underline;">Ensure to click &ldquo;Create&rdquo; button then "Close" button.</span></li> <li><span style="color: #ff0000;"><strong>NOTE</strong></span> that the SIP Account details shown on the second image below will be used in step 3<em> (You can copy and save)</em></li> </ul> <p><img src="images/screen_shot_4.png" alt="screen_shot_4.png" width="415" height="304" />&nbsp;&nbsp; <img src="images/screen_shot_5.png" alt="screen_shot_5.png" width="410" height="303" /></p> <h3><br />Link the Phone Number object to the Person object</h3> <p><img src="images/phone-and-person-object-in-pbx-phone-system.png" alt="phone and person object in pbx phone system" /></p> <p>&nbsp;</p> <p>&nbsp;</p> <h2><a name="c"></a>3 - Configure your Softphone</h2> <p>This article covers ZOIPER configuration on <a href="#desktop">desktop</a> and <a href="#mobile">mobile</a> devices.<br /><br /></p> <h3 class="uk-text-primary"><a name="desktop"></a>(a) ZOIPER Desktop Configuration Steps</h3> <ol> <li>Download and install <a href="http://www.zoiper.com" target="_blank">ZOIPER desktop</a>.&nbsp;You can download for free here <a href="http://www.zoiper.com" target="_blank">http://www.zoiper.com</a></li> <li>Click "SETTINGS" in the top right menu, then select "NEW ACCOUNT"</li> <li>Navigate through the "ACCOUNT WIZARD," confiuring SIP with the username, password and server (HOST) details from the PBX Phone Systems Control Panel. There are three preset fields (<strong><em>Username, Password</em></strong> and <strong><em>Server (Host)</em></strong>) that must be entered into your softphone's SIP account configuration in order to complete the communications between your softphone and PBX Phone System. These fields are easily copied from PBX Phone System to your softphone by clicking on the required field on the PBX Phone System configuration screen to copy the text to a clipboard, and then pasting that information to the appropriate field in your softphone settings. An example of a SIP configuration for a Zoiper softphone is shown below. Note that the configuration fields for the softphone may not have the same naming scheme as that of PBX Phone System. For example, the field <em><strong>Server</strong> </em>in PBX Phone System is named <em><strong>Domain or Host</strong></em> in Zoiper. <span style="color: #ff0000;"><span style="color: #ff0000;"><span class="staffmessage"><span class="staffmessage">If you have problems connecting</span></span> </span>, use this IP: <span class="staffmessage">46.19.208.89 <span class="staffmessage">instead of host address: XXXXX.XXXXXX.sip.pbxww.com</span></span> </span></li> </ol> <p>&nbsp;</p> <p><strong>New Interface</strong></p> <p><img src="images/ZOIPER_DESKTOP.jpg" alt="ZOIPER DESKTOP" /></p> <p>&nbsp;</p> <p><strong>Old Interface</strong></p> <p><img src="images/Zoiper.jpg" alt="Zoiper" /></p> <p>Once this configuration process has been completed, your softphone will be connected to your PBX Phone System system.</p> <p class="guide-text"><strong><span style="color: #ff0000;">NOTE:</span> The Voip device should now be green as shown on the below image. </strong>This indicates that your softphone is connected to your PBX phone system account.&nbsp;</p> <p class="guide-text"><img src="images/pbx-phone-system-linked.png" alt="pbx phone system linked" /></p> <p class="guide-text">&nbsp;</p> <h3 class="uk-text-primary"><a name="mobile"></a>(b) ZOIPER Mobile Configuration Steps</h3> <p>The mobile setup process is similar to the desktop version. Careful inputting the SIP credentials: you will not have the option to copy and paste.</p> <ol> <li>On your mobile app store, download "<strong>Zoiper IAX SIP VOIP Softphone</strong>" and launch it</li> <li>Select "CONFIG" from the top menu, then press "ACCOUNTS"</li> <li>Add your account using "MANUAL CONFIGURATION," as prompted on the next window</li> <li>Choose SIP as your main protocol, then carry forward with the username, password and server address (HOST) from your PBX Phone Systems control Panel. <span style="color: #ff0000;"><span class="staffmessage"><span class="staffmessage">If you have problems connecting, </span></span> </span><span style="color: #ff0000;">use this IP: <span class="staffmessage">46.19.208.89 <span class="staffmessage">instead of host address: XXXXX.XXXXXX.sip.pbxww.com</span></span> </span></li> </ol> <p><img src="images/ZOIPER_MOBILE.jpg" alt="ZOIPER MOBILE" /></p> <p><img src="images/ZOIPER_MOBILE_2.jpg" alt="ZOIPER MOBILE 2" /></p> <p class="guide-text"><strong><span style="color: #ff0000;">NOTE:</span> The Voip device should now be green as shown on the below image. </strong>This indicates that your softphone is connected to your PBX phone system account.&nbsp;</p> <p class="guide-text"><img src="images/pbx-phone-system-linked.png" alt="pbx phone system linked" /></p> <p class="guide-text">&nbsp;</p> <p>&nbsp;</p> <h2 class="guide-text"><a name="d"></a>4 - Receiving and Making calls with a Softphone</h2> <p>Receiving incoming calls via a softphone is <span style="text-decoration: underline;"><strong>totally 100% FREE</strong></span>. Note that there is a per minute charged for any out going call made. Charges differ from the country and operator called. <a href="index.php?option=com_didww&amp;view=pstn&amp;Itemid=135" target="_blank">View rates per minute here</a></p> <p>To make outgoing calls, enter the phone number to be called in an international format. <span style="color: #ff0000;"><strong>NOTE</strong></span><span style="color: #ff0000;">that the number should NOT include <strong>00</strong> or <strong>+</strong></span>. <span style="color: #ff0000;">Only enter the country code followed by the full phone number, then press the <span style="text-decoration: underline;"><strong>VOIP button</strong> at the bottom right</span> to place your calls</span>. For example: dial <strong>1</strong>7187703665 to call our US number, <strong>44</strong>2037699519 to call our UK number, <strong>27</strong>115682441 to call our South African number etc</p> <p>Your softphone is now ready to receive calls and make outgoing calls as well :)</p> <p>Please give your feedback about our services here: <a href="component/eztestimonial/?view=form" target="_blank">https://www.virtual-phonenumbers.com/component/eztestimonial/?view=form</a></p> <p style="margin: 0px 0px 5px; padding: 0px;">&nbsp;</p></div> Configuring X-Lite Softphone for Desktop 2015-05-28T12:56:46+00:00 2015-05-28T12:56:46+00:00 https://www.virtual-phonenumbers.com/virtual-did-numbers/pbxww-mobile-app/1423-configuring-softphones-for-use-with-pbxww Virtual Phone Number Admin webmaster@globexcam.com <div class="feed-description"><h2><em><span style="font-size: 12pt;">In other to use X-Lite Softphone, you must have done the following?</span></em></h2> <ol> <li><a href="#a">Set your virtual phone number forwarding option to PBX phone system</a></li> <li><a href="#b">Configure your number in PBX panel</a></li> <li><a href="#c">Configure your Softphone</a></li> <li><a href="#d">Receiving and Making calls with a Softphone</a></li> </ol> <p>&nbsp;</p> <h2><a name="a"></a>1 - Set your virtual phone number forwarding option to PBX phone system</h2> <p>If you have not ordered a number with us yet, <a href="index.php?option=com_content&amp;view=article&amp;id=241&amp;Itemid=122" target="_blank">please click here</a> to get one before folowing the below steps. Need video help? <a href="video-tutorials/video/how-to-buy-virtual-phone-number-did-number-and-forward-calls-to-pbx-phone-system-pbxww" target="_blank">View video on how to order your number</a>.</p> <p>If you already ordered a virtual phone number from us, make sure the number is forwarded to PBX phone system. To check that, please login to your account and go to MY ACCOUNT &gt;&gt; <a href="index.php?option=com_didww&amp;view=orders&amp;Itemid=172" target="_blank">My Phone Numbers</a>. There, you will be able to access the number in question by clicking on the "Details" button.</p> <p><img src="images/My_Virtual_Phone_Numbers.png" alt="My_Virtual_Phone_Numbers.png" /></p> <p><img src="images/call-forwarding-to-pbx-phone-system.png" alt="call-forwarding-to-pbx-phone-system.png" /></p> <h2>&nbsp;</h2> <h2><a name="b"></a>2 - Configure your number in PBX panel</h2> <h3>Add a Phone Number</h3> <p><a href="account/pbx?view=acf&amp;layout=default&amp;tmpl=component" target="_blank">Launch the PBX phone system panel</a> from your account menu: MY ACCOUNT &gt;&gt; PBX Phone System &gt;&gt; Launch PBX Phone System Panel.&nbsp;</p> <p class="warning">If the PBX interface ever fails to load in your web browser, clear your cache and other temporary internet files. Moreover, if you use a browser that does not automatically update Flash (e.g. <a href="https://www.mozilla.org/en-US/plugincheck/" target="_blank" title="Plugin Check for Firefox"> Firefox</a>), then ensure that you are running its latest version. <br /><br /><span style="text-decoration: underline;"><strong>Are you using Mac?</strong></span><br />Flash is required to launch the PBX phone system panel, however Safari does not support flash.<br />You can use Chrome for OS X. Chrome browser has it's own version of Flash integrated. Please check this URL: <a href="https://www.google.com/chrome/browser/desktop/" target="_blank">https://www.google.com/chrome/browser/desktop/</a><br />If "Download Chrome for another platform" clicked, it allows to download the OS X version</p> <ul> <li value="2">Find the "Phone Number" object in the features palette and drag it onto the workspace.</li> <li>Click the gear icon to configure it.</li> <li>When you open the Phone Number object for configuration, a list of previously purchased, unused DIDs (virtual numbers) will be displayed (including country and area codes). You may click on any of these phone numbers to select the DID that must be allocated to this object.</li> </ul> <p><img src="images/phone_object_pbx-phone-system-panel.jpg" alt="phone_object_pbx-phone-system-panel.jpg" />&nbsp; <img src="images/phonr_number_pbx-phone-number.jpg" alt="phonr number pbx phone number" />&nbsp;&nbsp;</p> <p><img src="images/phone-number-with-pbx-phone-system_panel.jpg" alt="phone number with pbx phone system panel" /></p> <h3><br />Add a Person</h3> <ul> <li value="2">Find the "Person" object in the features palette and drag it onto the workspace.</li> <li>Click the gear icon to configure it.</li> <li>Enter a name in the popup window and click on <img src="images/pbx-phone-system-tick.jpg" alt="pbx-phone-system-tick.jpg" width="25" height="24" />, then "VOIP -&gt; Device" as your forwarding option.</li> </ul> <p><img src="images/person_pbx-phone-system-panel.jpg" alt="person pbx phone system panel" />&nbsp; <img src="images/person-object-in-pbx-phone-system_panel.jpg" alt="person object in pbx phone system panel" /></p> <p><img src="images/name-with-pbx-phone-system.jpg" alt="name with pbx phone system" />&nbsp;&nbsp;&nbsp; <img src="images/Screen_Shot_1.png" alt="Screen_Shot_1.png" /></p> <ul> <li>Here, you can view all the SIP details you will need. If you want your device to be able to call outbound (outgoing calls), then select your virtual number in the Outbound Caller ID drop down option.</li> <li>Check the Acknowledge "No 911/E911/112 service" box</li> <li><span style="text-decoration: underline;">Ensure to click &ldquo;Create&rdquo; button then "Close" button.</span></li> <li><span style="color: #ff0000;"><strong>NOTE</strong></span> that the SIP Account details shown on the second image below will be used in step 3 <em>(You can copy and save)</em></li> </ul> <p><img src="images/screen_shot_4.png" alt="screen_shot_4.png" width="415" height="304" />&nbsp;&nbsp; <img src="images/screen_shot_5.png" alt="screen_shot_5.png" width="410" height="303" /></p> <h3><br />Link the Phone Number object to the Person object</h3> <p><img src="images/phone-and-person-object-in-pbx-phone-system.png" alt="phone and person object in pbx phone system" /></p> <p>&nbsp;</p> <p>&nbsp;</p> <h2><a name="c"></a>3 - Configure your Softphone</h2> <p>Download your softphone. For example, we will use <a href="http://www.counterpath.com/x-lite/" target="_blank">x-lite</a> desktop softphone. You can download for free here <a href="http://www.counterpath.com/x-lite/" target="_blank">http://www.counterpath.com/x-lite</a></p> <p>There are three preset fields (<strong><em>Username, Password</em></strong> and <strong><em>Server</em></strong>) that must be entered into your softphone's SIP account configuration in order to complete the communications between your softphone and PBX Phone System. These fields are easily copied from PBX Phone System to your softphone by clicking on the required field on the PBX Phone System configuration screen to copy the text to a clipboard, and then pasting that information to the appropriate field in your softphone settings. An example of a SIP configuration for an X-Lite softphone is shown below. Note that the configuration fields for the softphone may not have the same naming scheme as that of PBX Phone System. For example, the field <em><strong>Server</strong> </em>in PBX Phone System is named <em><strong>Domain</strong></em> in X-Lite. <span style="color: #ff0000;"><span style="color: #ff0000;"><span class="staffmessage"><span class="staffmessage">If you have problems connecting</span></span></span>, use this IP: <span class="staffmessage">46.19.208.89 <span class="staffmessage">instead of host address: XXXXX.XXXXXX.sip.pbxww</span></span></span><span style="color: #ff0000;"><span class="staffmessage"><span class="staffmessage"></span></span></span><span style="color: #ff0000;"><span class="staffmessage"><span class="staffmessage">.com</span></span> </span></p> <p><img src="images/PBXww_U_G_Softphone_Config_1.jpg" alt="PBXww_U_G_Softphone_Config_1.jpg" width="682" height="515" /></p> <p>Once this configuration process has been completed, your softphone will be connected to your PBX Phone System system.</p> <p class="guide-text"><strong><span style="color: #ff0000;">NOTE:</span> The Voip device should now be green as shown on the below image. </strong>This indicates that your softphone is connected to your PBX phone system account.&nbsp;</p> <p class="guide-text"><img src="images/pbx-phone-system-linked.png" alt="pbx phone system linked" /></p> <p>&nbsp;</p> <h2 class="guide-text"><a name="d"></a>4 - Receiving and Making calls with a Softphone</h2> <p>Receiving incoming calls via a softphone is <span style="text-decoration: underline;"><strong>totally 100% FREE</strong></span>. Note that there is a per minute charged for any out going call made. Charges differ from the country and operator called. <a href="index.php?option=com_didww&amp;view=pstn&amp;Itemid=135" target="_blank">View rates per minute here</a></p> <p>To make outgoing calls, enter the phone number to be called in an international format. <span style="color: #ff0000;"><strong>NOTE</strong></span><span style="color: #ff0000;">that the number should NOT include <strong>00</strong> or <strong>+</strong></span>. <span style="color: #ff0000;">Only enter the country code followed by the full phone number, then press the <span style="text-decoration: underline;"><strong>VOIP button</strong> at the bottom right</span> to place your calls</span>. For example: dial <strong>1</strong>7187703665 to call our US number, <strong>44</strong>2037699519 to call our UK number, <strong>27</strong>115682441 to call our South African number etc</p> <p>Your softphone is now ready to receive calls and make outgoing calls as well :)</p> <p>Please give your feedback about our services here: <a href="component/eztestimonial/?view=form" target="_blank">https://www.virtual-phonenumbers.com/component/eztestimonial/?view=form</a></p> <p style="margin: 0px 0px 5px; padding: 0px;">&nbsp;</p></div> <div class="feed-description"><h2><em><span style="font-size: 12pt;">In other to use X-Lite Softphone, you must have done the following?</span></em></h2> <ol> <li><a href="#a">Set your virtual phone number forwarding option to PBX phone system</a></li> <li><a href="#b">Configure your number in PBX panel</a></li> <li><a href="#c">Configure your Softphone</a></li> <li><a href="#d">Receiving and Making calls with a Softphone</a></li> </ol> <p>&nbsp;</p> <h2><a name="a"></a>1 - Set your virtual phone number forwarding option to PBX phone system</h2> <p>If you have not ordered a number with us yet, <a href="index.php?option=com_content&amp;view=article&amp;id=241&amp;Itemid=122" target="_blank">please click here</a> to get one before folowing the below steps. Need video help? <a href="video-tutorials/video/how-to-buy-virtual-phone-number-did-number-and-forward-calls-to-pbx-phone-system-pbxww" target="_blank">View video on how to order your number</a>.</p> <p>If you already ordered a virtual phone number from us, make sure the number is forwarded to PBX phone system. To check that, please login to your account and go to MY ACCOUNT &gt;&gt; <a href="index.php?option=com_didww&amp;view=orders&amp;Itemid=172" target="_blank">My Phone Numbers</a>. There, you will be able to access the number in question by clicking on the "Details" button.</p> <p><img src="images/My_Virtual_Phone_Numbers.png" alt="My_Virtual_Phone_Numbers.png" /></p> <p><img src="images/call-forwarding-to-pbx-phone-system.png" alt="call-forwarding-to-pbx-phone-system.png" /></p> <h2>&nbsp;</h2> <h2><a name="b"></a>2 - Configure your number in PBX panel</h2> <h3>Add a Phone Number</h3> <p><a href="account/pbx?view=acf&amp;layout=default&amp;tmpl=component" target="_blank">Launch the PBX phone system panel</a> from your account menu: MY ACCOUNT &gt;&gt; PBX Phone System &gt;&gt; Launch PBX Phone System Panel.&nbsp;</p> <p class="warning">If the PBX interface ever fails to load in your web browser, clear your cache and other temporary internet files. Moreover, if you use a browser that does not automatically update Flash (e.g. <a href="https://www.mozilla.org/en-US/plugincheck/" target="_blank" title="Plugin Check for Firefox"> Firefox</a>), then ensure that you are running its latest version. <br /><br /><span style="text-decoration: underline;"><strong>Are you using Mac?</strong></span><br />Flash is required to launch the PBX phone system panel, however Safari does not support flash.<br />You can use Chrome for OS X. Chrome browser has it's own version of Flash integrated. Please check this URL: <a href="https://www.google.com/chrome/browser/desktop/" target="_blank">https://www.google.com/chrome/browser/desktop/</a><br />If "Download Chrome for another platform" clicked, it allows to download the OS X version</p> <ul> <li value="2">Find the "Phone Number" object in the features palette and drag it onto the workspace.</li> <li>Click the gear icon to configure it.</li> <li>When you open the Phone Number object for configuration, a list of previously purchased, unused DIDs (virtual numbers) will be displayed (including country and area codes). You may click on any of these phone numbers to select the DID that must be allocated to this object.</li> </ul> <p><img src="images/phone_object_pbx-phone-system-panel.jpg" alt="phone_object_pbx-phone-system-panel.jpg" />&nbsp; <img src="images/phonr_number_pbx-phone-number.jpg" alt="phonr number pbx phone number" />&nbsp;&nbsp;</p> <p><img src="images/phone-number-with-pbx-phone-system_panel.jpg" alt="phone number with pbx phone system panel" /></p> <h3><br />Add a Person</h3> <ul> <li value="2">Find the "Person" object in the features palette and drag it onto the workspace.</li> <li>Click the gear icon to configure it.</li> <li>Enter a name in the popup window and click on <img src="images/pbx-phone-system-tick.jpg" alt="pbx-phone-system-tick.jpg" width="25" height="24" />, then "VOIP -&gt; Device" as your forwarding option.</li> </ul> <p><img src="images/person_pbx-phone-system-panel.jpg" alt="person pbx phone system panel" />&nbsp; <img src="images/person-object-in-pbx-phone-system_panel.jpg" alt="person object in pbx phone system panel" /></p> <p><img src="images/name-with-pbx-phone-system.jpg" alt="name with pbx phone system" />&nbsp;&nbsp;&nbsp; <img src="images/Screen_Shot_1.png" alt="Screen_Shot_1.png" /></p> <ul> <li>Here, you can view all the SIP details you will need. If you want your device to be able to call outbound (outgoing calls), then select your virtual number in the Outbound Caller ID drop down option.</li> <li>Check the Acknowledge "No 911/E911/112 service" box</li> <li><span style="text-decoration: underline;">Ensure to click &ldquo;Create&rdquo; button then "Close" button.</span></li> <li><span style="color: #ff0000;"><strong>NOTE</strong></span> that the SIP Account details shown on the second image below will be used in step 3 <em>(You can copy and save)</em></li> </ul> <p><img src="images/screen_shot_4.png" alt="screen_shot_4.png" width="415" height="304" />&nbsp;&nbsp; <img src="images/screen_shot_5.png" alt="screen_shot_5.png" width="410" height="303" /></p> <h3><br />Link the Phone Number object to the Person object</h3> <p><img src="images/phone-and-person-object-in-pbx-phone-system.png" alt="phone and person object in pbx phone system" /></p> <p>&nbsp;</p> <p>&nbsp;</p> <h2><a name="c"></a>3 - Configure your Softphone</h2> <p>Download your softphone. For example, we will use <a href="http://www.counterpath.com/x-lite/" target="_blank">x-lite</a> desktop softphone. You can download for free here <a href="http://www.counterpath.com/x-lite/" target="_blank">http://www.counterpath.com/x-lite</a></p> <p>There are three preset fields (<strong><em>Username, Password</em></strong> and <strong><em>Server</em></strong>) that must be entered into your softphone's SIP account configuration in order to complete the communications between your softphone and PBX Phone System. These fields are easily copied from PBX Phone System to your softphone by clicking on the required field on the PBX Phone System configuration screen to copy the text to a clipboard, and then pasting that information to the appropriate field in your softphone settings. An example of a SIP configuration for an X-Lite softphone is shown below. Note that the configuration fields for the softphone may not have the same naming scheme as that of PBX Phone System. For example, the field <em><strong>Server</strong> </em>in PBX Phone System is named <em><strong>Domain</strong></em> in X-Lite. <span style="color: #ff0000;"><span style="color: #ff0000;"><span class="staffmessage"><span class="staffmessage">If you have problems connecting</span></span></span>, use this IP: <span class="staffmessage">46.19.208.89 <span class="staffmessage">instead of host address: XXXXX.XXXXXX.sip.pbxww</span></span></span><span style="color: #ff0000;"><span class="staffmessage"><span class="staffmessage"></span></span></span><span style="color: #ff0000;"><span class="staffmessage"><span class="staffmessage">.com</span></span> </span></p> <p><img src="images/PBXww_U_G_Softphone_Config_1.jpg" alt="PBXww_U_G_Softphone_Config_1.jpg" width="682" height="515" /></p> <p>Once this configuration process has been completed, your softphone will be connected to your PBX Phone System system.</p> <p class="guide-text"><strong><span style="color: #ff0000;">NOTE:</span> The Voip device should now be green as shown on the below image. </strong>This indicates that your softphone is connected to your PBX phone system account.&nbsp;</p> <p class="guide-text"><img src="images/pbx-phone-system-linked.png" alt="pbx phone system linked" /></p> <p>&nbsp;</p> <h2 class="guide-text"><a name="d"></a>4 - Receiving and Making calls with a Softphone</h2> <p>Receiving incoming calls via a softphone is <span style="text-decoration: underline;"><strong>totally 100% FREE</strong></span>. Note that there is a per minute charged for any out going call made. Charges differ from the country and operator called. <a href="index.php?option=com_didww&amp;view=pstn&amp;Itemid=135" target="_blank">View rates per minute here</a></p> <p>To make outgoing calls, enter the phone number to be called in an international format. <span style="color: #ff0000;"><strong>NOTE</strong></span><span style="color: #ff0000;">that the number should NOT include <strong>00</strong> or <strong>+</strong></span>. <span style="color: #ff0000;">Only enter the country code followed by the full phone number, then press the <span style="text-decoration: underline;"><strong>VOIP button</strong> at the bottom right</span> to place your calls</span>. For example: dial <strong>1</strong>7187703665 to call our US number, <strong>44</strong>2037699519 to call our UK number, <strong>27</strong>115682441 to call our South African number etc</p> <p>Your softphone is now ready to receive calls and make outgoing calls as well :)</p> <p>Please give your feedback about our services here: <a href="component/eztestimonial/?view=form" target="_blank">https://www.virtual-phonenumbers.com/component/eztestimonial/?view=form</a></p> <p style="margin: 0px 0px 5px; padding: 0px;">&nbsp;</p></div>