FAQs for Virtual Phone Numbers, DID Numbers & Toll Free Numbers
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Frequently Asked Questions

What is a Virtual Number?

A virtual number is a telephone number without a directly-associated phone line. Usually these numbers are programmed to be forwards incoming calls to one of the pre-set telephone numbers chosen by the client, fixed, mobile or voice over IP.

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What will my callers hear when they dial my Virtual Number?

Calls are connected very quickly. The caller will hear normal call processing as with any other call they may make.

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How Do I Pay for the DID?

The payment is done via Debit/Credit Cards (Visa, MasterCard), American Express, Paypal, Western Union, Wire Transfer, Express Union or Express Exchange. Learn more here

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How to buy a Virtual Phone Number (DID) at Virtual-PhoneNumbers.com

To buy a Virtual Private Number or a Virtual Phone Number (DID), please follow this instructions.

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How much I will pay for call forwarding?

Call Forwarding Service has different rates for different countries' phone numbers. Furthermore, the rates vary on the virtual number that you choose. Please visit our rates for complete rate plans.

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How can I make sure that my virtual telephone number will always get automatically renewed?

You have to make sure that you always have sufficient credit on your account. The easiest way is to create a subscription via PayPal or Credit card. This way you won't have to worry about adding credit to your account all the time. Don't worry, subscriptions can be cancelled anytime in the customer area.

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Do I Have to Renew my Virtual Number Every Month?

You may purchase services for a period of 1, 3, 6, 12 or 24 months. In addition, there is an “auto-renew” option that facilitates the automatically renewal of the selected service. You will be sent an email prior to the expiry of a Virtual Number subscription period or when automatic renewals have been performed

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Are the virtual phone numbers exclusive?

Yes. The phone numbers services that Virtual Phone Numbers offers assigned to your account is unique and does not require your callers to enter an extension number. It is your dedicated and private phone number for your use and distribution. Virtual Number will help you to: Save money, increase your business, save on roaming and protect your privacy.

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Can I Buy Additional Channels for my Virtual (DID) Number?

All DIDs are provided with two dedicated (non-shared) channels. Additional channels may be purchased as required, depending on the country in which the local telephone number has been procured. For requests regarding additional channel, please contact our sales departament.

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Can I forward my new international virtual number to GTALK for FREE?

Yes you can forward your new international virtual number to gTalk for FREE. Download gTalk client here:  http://dl.google.com/googletalk/googletalk-setup.exe

  You can also forward it to LinPhone or a Voip provider for FREE, all you'll pay is the virtual number.

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Do you have local Virtual Numbers in my area?

We offer the service in more then 65 countries. See the full list of our Virtual Number coverage

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Can I Make Outgoing Calls From Virtual-PhoneNumbers.com?

YES! You can make outgoing calls using our FREE PBX app.

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Can I Pick any Virtual Number that I Want?

All numbers are automatically assigned to the customer's account by our system. Therefore, it is not possible for customers to choose their local numbers. If you will like to choose your number(s) from a list of numbers please contact us. NOTE that we charge for this option.

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Can I receive calls on wireless/mobile phones?

Yes! Whether you are working from your home office or on the road,we are able to send calls to you wherever you are.

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Can I Send or Receive SMS with Virtual-PhoneNumbers.com?

No, Virtual-PhoneNumbers.com provide numbers for inbound and outbound calls only.

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Can I Use Virtual-PhoneNumbers.com for Receiving Faxes?

YES through our free PBX platform

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Can I use your DID service for callback system?

Yes, it is possible. Just note, that you may be asked to purchase additional channels and assign them to your DID used for callback service.

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Does Call Forwarding to Skype Voicemail Work?

Currently Virtual Phone Numbers does not support call forwarding to Skype Voicemail with its Virtual numbers.

Customers can use our voicemail (no extra charge).

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Does Virtual-PhoneNumbers.com Support IAX?

Yes,  Virtual-PhoneNumbers.com support forwarding to IAX. In our regular forwarding options, IAX protocol is available as well. So you will need to choose this protocol when buying your DID (or at later point) and forward to your IP address.

On your platform you may need to configure trunks with the following details: Learn how to configure IAX with Virtual-PhoneNumbers.com IP Addresses.

And make sure your platform is not blocking these IPs: List of Virtual-PhoneNumbers.com IP Addresses

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Forwarding to GTALK not working?

If you want to use Gtalk, you should add your@gmail.com and did2gtalk@gmail.com users to your contact list and it must show online.

Download gTalk client here: http://dl.google.com/googletalk/googletalk-setup.exe

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Accept incoming calls from as many local numbers as you need. Use our mobile applications and enjoy unlimited incoming calls and call forwarding at no additional cost. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Unlimited Calls

Accept incoming calls from as many local numbers as you need. Use our mobile applications and enjoy unlimited incoming calls and call forwarding at no additional cost. Learn more

Make outgoing calls (outbound calls) with dial tone access (DISA). Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Outgoing Calls

Place outgoing calls (outbound calls) with dial tone access (DISA). Learn more

Send voicemails to one or more email addresses. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Unified Voicemail

Send voicemails to one or more email addresses. Voicemails are sent to any email address you specify automatically so you can get back to your clients faster. Learn more

Set notifications for events within your call-flow, including SMS and email. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Notification

Set notifications for events within your call-flow, including SMS and email. Learn more

Assemble calls into a queue when experiencing high call volumes or facing short staff. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Queue

Assemble calls into a queue when experiencing high call volumes or facing short staff. Learn more

Blacklist unwanted callers (global filter available). Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Blacklist

Blacklist unwanted callers (global filter available). Learn more

Our offer is not Internet or VOIP based which means there are no internet or data costs. Just plain and simple call forwarding. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

No Data Usage

Our offer is not Internet or VOIP based which means there are no internet or data costs. Just plain and simple call forwarding.

Get detailed call history reports for all your virtual phone number that details all your calls received, duration and statuses. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Detailed Call History

Get detailed call history reports for all your numbers that details all your calls received, duration and statuses.

Forward calls to an array of contact devices, including landline, mobile, softphone, any VoIP provider, SIP, H.323 or IAX - Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Forward Calls

Forward calls to an array of contact devices, including landline, mobile, softphone, any VoIP provider, SIP, H.323 or IAX. Learn more

Transfer calls to configured extensions, menus and voicemail boxes with IVR. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Voice Menu

Transfer calls to configured extensions, menus and voicemail boxes with IVR. Set up your voice menu and direct calls to different numbers based on the selection. (e.g. Press 1 for sales and 2 for support). Learn more

Record and playback automated messages by uploading files or using a phonetic transcription service like speech-to-text. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Playback

Record and playback automated messages by uploading files or using a phonetic transcription service like speech-to-text. Learn more

Record and forward phone calls to email as attachments. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Call Recording

Record and forward phone calls to email as attachments. Learn more

Receive incoming calls and make outgoing calls from your Android or iOS (iPhone) smartphone. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Mobile App

Receive incoming calls and make outgoing calls from your Android or iOS (iPhone) smartphone. Learn more

Never miss a call and create rules for your virtual phone number to ring to multiple mobiles either at once or when ‘busy’ or ‘no answer’. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Multi Ring

Never miss a call and create rules for your virtual phone number to ring to multiple mobiles either at once or when ‘busy’ or ‘no answer’.

Our virtual phone number is not internet based you will enjoy crystal clear audio signal as if your clients were calling on your direct line. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Superb Voice Quality

As our service is not internet based you will enjoy crystal clear audio signal as if your clients were calling on your direct line.

We don’t hook you into long term contracts. Our service is month to month and you may cancel at any time. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

No Contracts

We don’t hook you into long term contracts. Our service is month to month and you may cancel at any time.

Forward incoming calls to multiple end-point users sequentially or simultaneously - Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Incoming Calls

Forward calls to multiple end-point users sequentially or simultaneously. Learn more

Specify “Ring” and “Hunt” groups, otherwise known as “Find Me Follow Me” - Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Time-of-Day Routing

Specify where calls should be routed at specific periods of the day and/or specific days of the week. Specify “Ring” and “Hunt” groups, otherwise known as “Find Me Follow Me.” Learn more

Host conferences in private call rooms (PIN required). Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Conference Calls

Host conferences in private call rooms (PIN required). Use your Virtual Phone Number as a Conference Call facility. Learn more

Route incoming calls based on the caller’s ID or a specific number set (i.e. area code). Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Caller Routing

Route incoming calls based on the caller’s ID or a specific number set (i.e. area code). Learn more

Receive fax transmissions and immediately forward to email. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Fax (Fax2Email)

Receive fax transmissions and immediately forward to email. Learn more

PBXww sip device registration and internal extension dialing. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Internal Dialing

Register SIP devices and configure internal extension dialing.

No more hassles with waiting for installations of physical landlines and waiting weeks for installation problems. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

No Installations

No more hassles with waiting for installations of physical landlines and waiting weeks for installation problems.

Traveling Abroad? When you reach your international destination just update your forwarding number and you’re set.. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

International Support

Traveling Abroad? When you reach your international destination just update your forwarding number and you’re set.

Client's Feedback

  • I just wanted to pass on my thanks for the excellent service I received from one of your staff - a gentleman named Caleb N. Based on past experi...
    Audai Louri
    Nov 15 2016, 3:35 (AM)
  • great service!! i like it
    balhadj
    Oct 13 2016, 5:22 (PM)
  • I'm very satisfied
    Emil Wasilewski
    Sep 28 2016, 12:06 (PM)
  • instant support we would like to refer with all of my business friends
    jinesh
    Aug 16 2016, 3:22 (PM)
  • Great service, the number got activate within a minute and i am enjoying the services . very fast and reliable thank you virtual phone numbers .com
    Ritesh
    Aug 01 2016, 12:08 (PM)
  • The support was very good and very fast answers. Thanks!
    Salajan
    Jul 26 2016, 7:53 (PM)
  • I had great supportive chat with Judy from the PreSales team... it was great, and had answers to all my questions for the presales concerns and...
    Moh Moneim
    Jul 26 2016, 6:08 (PM)
  • Jude M. was extremely friendly and helpful. The virtual phone number support is amazing. All my problems are solved!
    So Lok Yi
    Jul 19 2016, 8:19 (AM)
  • fantastic support - Jude was very patient helped me all the way - could'nt ask for any more - Looking forward to making this a serious tool for our...
    CMac
    Jun 07 2016, 6:17 (PM)
  • Perfect Service. They help me to migrate my Hong Kong Company Number from another company which was stopping service in few days. And now is all...
    Zoe S.r.l.s.
    Jun 03 2016, 5:00 (PM)
    www.zoewebsolutions.it

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