Time Router (Time-of-Day Routing) feature allows you to specify where calls should be routed at specific periods of the day and/or specific days of the week. Many businesses have staff member who may only be available at certain times of the day or are located in different time zones. You may have a call center that operates during regular business hours and another that process calls after hours and on the weekends. Time router will automatically route calls based on your selected settings, greatly increasing the operational efficiency of your organization. For example, you can tell the system to forward to mobile before and after work hours Monday to Friday; otherwise, all calls go to the desktop. Moreover, during the night you can send calls straight to voicemail.
The time routing PBX feature not only helps users schedule calls for optimal availability, but also assists businesses operating within different time zones. For instance, a business with global customers could configure each extension to route to one of three call centers for round-the-clock support, transitioning between each based on its hours of operation.
Since our PBX Phone System interface uses drag-and-drop technology, users can add, remove or alter the time routing PBX feature with the click of a button. This means schedules can change according to the week ahead—something particularly useful for travelling businessmen and businesswomen.
Combined with our PBX Phone System app, users can also place calls on-the-go at any time, ensuring not just inbound availability but outbound as well.