Users expecting large call volumes need the queue PBX feature, yet not all hosted phone solutions offer it. To efficiently process simultaneous inbound calls, our PBX Phone System sequences callers based on a first-come-first-serve basis. Understandably, many calls would go unanswered without the queue PBX feature, just as many calls would be cut short to keep the lines open. By implementing transitory spaces with brand messages and music, call agents can spend longer on each call and still process more inquires.
Queues in our PBX Phone System operate in five ways: