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Call Recording PBX Phone System Feature

Call Recording Virtual PBX Phone System (PBXww) Feature

The call recording PBX feature enables users to record both inbound and outbound calls. This feature allows you to silently record phone calls in real-time. The audio data generated forwards to a given email address afterwards as an attachment. This particular hosted PBX feature is in high demand because it provides numerous benefits across all areas of business—financial, legal, administrative and more.

    


Primary Reasons to Enable the Call Recording PBX Feature

The following three sections delve into common applications for hosted PBX call recording. Our PBX Phone System is not just a call system; it's an advanced communications system intended to enhance productivity for users both on and off the phone lines. These examples demonstrate such.

Customer Service

How better to gauge employee-customer interactions than eavesdropping on or reviewing past conversations? Managers can identify best practices and highlight weak points in customer engagement this way—plus it contributes greatly to the amount of customer history from which sales and support agents can work. Similarly, the call recording PBX feature improves quality control in that maintaining an audio archives can reveal entry errors.

Employee Training

When an employee nears the date of his or her performance review, call records can help managers assess that employee’s sales or support efficacy. As well, recordings of exemplary customer servicing can be given to new hires for studying or mimicking. This works particularly well for developing standard responses and protocols among staff, making all controls predictably professional.

Corporate Liability

These days, everybody looks for excuses to sue. Miscommunication can lead to various consequences, some of which escalate into a legal problems. Businesses can protect against this by documenting all interactions and recording phone conversations. Call agents simply need to insert a privacy clause into the IVR or mention it before recording a call.

    

Accept incoming calls from as many local numbers as you need. Use our mobile applications and enjoy unlimited incoming calls and call forwarding at no additional cost. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Unlimited Calls

Accept incoming calls from as many local numbers as you need. Use our mobile applications and enjoy unlimited incoming calls and call forwarding at no additional cost. Learn more

Make outgoing calls (outbound calls) with dial tone access (DISA). Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Outgoing Calls

Place outgoing calls (outbound calls) with dial tone access (DISA). Learn more

Send voicemails to one or more email addresses. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Unified Voicemail

Send voicemails to one or more email addresses. Voicemails are sent to any email address you specify automatically so you can get back to your clients faster. Learn more

Set notifications for events within your call-flow, including SMS and email. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Notification

Set notifications for events within your call-flow, including SMS and email. Learn more

Assemble calls into a queue when experiencing high call volumes or facing short staff. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Queue

Assemble calls into a queue when experiencing high call volumes or facing short staff. Learn more

Blacklist unwanted callers (global filter available). Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Blacklist

Blacklist unwanted callers (global filter available). Learn more

Our offer is not Internet or VOIP based which means there are no internet or data costs. Just plain and simple call forwarding. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

No Data Usage

Our offer is not Internet or VOIP based which means there are no internet or data costs. Just plain and simple call forwarding.

Get detailed call history reports for all your virtual phone number that details all your calls received, duration and statuses. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Detailed Call History

Get detailed call history reports for all your numbers that details all your calls received, duration and statuses.

Forward calls to an array of contact devices, including landline, mobile, softphone, any VoIP provider, SIP, H.323 or IAX - Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Forward Calls

Forward calls to an array of contact devices, including landline, mobile, softphone, any VoIP provider, SIP, H.323 or IAX. Learn more

Transfer calls to configured extensions, menus and voicemail boxes with IVR. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Voice Menu

Transfer calls to configured extensions, menus and voicemail boxes with IVR. Set up your voice menu and direct calls to different numbers based on the selection. (e.g. Press 1 for sales and 2 for support). Learn more

Record and playback automated messages by uploading files or using a phonetic transcription service like speech-to-text. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Playback

Record and playback automated messages by uploading files or using a phonetic transcription service like speech-to-text. Learn more

Record and forward phone calls to email as attachments. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Call Recording

Record and forward phone calls to email as attachments. Learn more

Receive incoming calls and make outgoing calls from your Android or iOS (iPhone) smartphone. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Mobile App

Receive incoming calls and make outgoing calls from your Android or iOS (iPhone) smartphone. Learn more

Never miss a call and create rules for your virtual phone number to ring to multiple mobiles either at once or when ‘busy’ or ‘no answer’. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Multi Ring

Never miss a call and create rules for your virtual phone number to ring to multiple mobiles either at once or when ‘busy’ or ‘no answer’.

Our virtual phone number is not internet based you will enjoy crystal clear audio signal as if your clients were calling on your direct line. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Superb Voice Quality

As our service is not internet based you will enjoy crystal clear audio signal as if your clients were calling on your direct line.

We don’t hook you into long term contracts. Our service is month to month and you may cancel at any time. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

No Contracts

We don’t hook you into long term contracts. Our service is month to month and you may cancel at any time.

Forward incoming calls to multiple end-point users sequentially or simultaneously - Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Incoming Calls

Forward calls to multiple end-point users sequentially or simultaneously. Learn more

Specify “Ring” and “Hunt” groups, otherwise known as “Find Me Follow Me” - Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Time-of-Day Routing

Specify where calls should be routed at specific periods of the day and/or specific days of the week. Specify “Ring” and “Hunt” groups, otherwise known as “Find Me Follow Me.” Learn more

Host conferences in private call rooms (PIN required). Virtual Phone Number (DID Number), Call Forwarding PBX Phone System Feature

Conference Calls

Host conferences in private call rooms (PIN required). Use your Virtual Phone Number as a Conference Call facility. Learn more

Route incoming calls based on the caller’s ID or a specific number set (i.e. area code). Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Caller Routing

Route incoming calls based on the caller’s ID or a specific number set (i.e. area code). Learn more

Receive fax transmissions and immediately forward to email. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Fax (Fax2Email)

Receive fax transmissions and immediately forward to email. Learn more

PBXww sip device registration and internal extension dialing. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

Internal Dialing

Register SIP devices and configure internal extension dialing.

No more hassles with waiting for installations of physical landlines and waiting weeks for installation problems. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

No Installations

No more hassles with waiting for installations of physical landlines and waiting weeks for installation problems.

Traveling Abroad? When you reach your international destination just update your forwarding number and you’re set.. Virtual Phone Number (DID Number), Call Forwarding PBX Phone System

International Support

Traveling Abroad? When you reach your international destination just update your forwarding number and you’re set.

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